FAQ

Frequently Asked Questions (FAQ)

1. How long does it take to process my order?

All orders are processed within 7 business days after payment is completed (excluding weekends and holidays).

2. How long is the delivery time?

• Standard shipping: 14 business days.

• Express options may vary depending on your location.

3. Are shipping fees included in the price?

Yes, all product prices include shipping costs.

4. Do you ship internationally?

Yes, we ship worldwide. Delivery times may vary depending on local customs and postal services.

5. What should I do if my package is lost or damaged?

Please contact us at lunastrayandMS@gmail.com within 7 days of receiving your order.

6. Can I return a product?

Yes, you may request a return within 7 days of receiving your order.
⚠️ A full unboxing video is required as proof for all return requests.

7. Are there items that cannot be returned?

• Used smoking accessories

• Customized products

• Sale/discounted items

8. How do I contact customer support?

Please email us at lunastrayandMS@gmail.com with your order number and details.

常見問題 (FAQ)

1. 訂單處理需要多久？

所有訂單會在付款完成後 7 個工作天 內處理（週末與假日除外）。

2. 配送時間多久？

• 標準配送：約 14 個工作天。

• 快速配送依地區不同而有所差異。

3. 商品價格是否包含運費？

是的，所有商品皆為含運價格。

4. 是否提供國際配送？

是的，我們提供全球配送。實際送達時間會因當地海關與郵政服務而有所不同。

5. 如果包裹在運送途中遺失或損壞怎麼辦？

請在收到商品後 7 天內 聯繫我們：lunastrayandMS@gmail.com。

6. 我可以退貨嗎？

可以，您可在收到商品後 7 天內 申請退貨。
⚠️ 退貨申請需提供完整開箱錄影作為依據。

7. 哪些商品不能退貨？

• 已使用過的煙具

• 客製化商品

• 特價 / 折扣商品

8. 如何聯繫客服？

請寄信至 lunastrayandMS@gmail.com，並提供訂單編號與問題細節。